DonBet Privacy Policy

At DonBet, we are committed to protecting the personal data of everyone who visits our website or creates an account with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data when you play at DonBet. By registering for an account or using our services, you agree to the practices described below.

Who We Are

DonBet is operated by GTW B.V., a company incorporated in Curaçao under company number 165433, with its registered address at Zuikertuintjeweg Z/N, Curaçao. Payments are processed through our payment agent, CYGTW LTD, registered in Limassol, Cyprus. We operate under licence number OGL/2024/250/0115, issued by the Curaçao Gaming Authority (CGA) under the National Ordinance on Offshore Games of Hazard. Throughout this policy, "we," "us," and "our" refer to DonBet and its affiliated operating entities.

Information We Collect

When you create a DonBet account or browse our site, we collect several categories of information to provide our services, verify your identity, and comply with our regulatory obligations. Here at DonBet, we only collect what is reasonably necessary for account management, fraud prevention, and service improvement.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather identity verification documents, including government-issued ID, proof of address (utility bills in Latin or Cyrillic script), and, where required, video verification
• We record payment information related to deposits and withdrawals processed via Visa, Mastercard, SEPA bank transfer, Skrill, Neteller, cryptocurrency wallets, and other supported methods
• We log your gaming activity, including bets placed on slots, live casino games, mini games, and sportsbook events
• We track technical data such as IP address, device type, browser information, and login timestamps
• We collect communications you send us through Live Chat, email, or our social channels such as Telegram and Discord

Automatically Collected Data

Our DonBet platform uses cookies and similar tracking technologies to remember your preferences, maintain your session, and analyse how visitors interact with our site. You can manage cookie settings through your browser, though disabling certain cookies may limit your access to some features.

How We Use Your Information

We use the personal data we collect for several legitimate purposes connected to operating DonBet Casino responsibly and securely. Our Don Bet team relies on this information to deliver a safe, personalised, and compliant gambling experience.

• We use your data to verify your identity and age before allowing withdrawals or bonus claims
• We process your information to manage deposits, withdrawals, and transaction records
• We analyse your activity to calculate VIP Mafia points, Doncoins, cashback, and loyalty rewards
• We use contact details to send promotional offers, unless you have opted out of marketing communications
• We monitor account activity to detect fraud, money laundering, or breaches of our terms
• We retain records as required under our Curaçao Gaming Authority licence and applicable anti-money-laundering regulations

Legal Basis for Processing

We process your personal data based on several legal grounds, including your consent, the necessity of processing to perform our contract with you, our legitimate business interests, and compliance with legal obligations imposed by gaming regulators. Where consent is required, such as for marketing emails, you may withdraw it at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate DonBet effectively.

• We share data with payment processors such as Mercuryo, AstroPay, and MiFinity to complete transactions
• We share information with identity verification providers to confirm your age and identity
• We disclose data to regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We may share information with fraud prevention and anti-money-laundering service providers
• We work with game providers such as Pragmatic Play, Play'n GO, and Evolution-style live studios, who may receive limited gameplay data necessary to operate their games

Restricted Jurisdictions and Data Handling

We do not accept registrations from Aruba, Bonaire, Curaçao, the Netherlands, Saba, St Maarten, Georgia, the United States and its dependencies, or countries on the FATF blacklist. Accounts opened from Russia or Belarus are closed, and no payments to or from these countries are processed. If we detect that you are registering from a restricted territory, we reserve the right to suspend your account and retain relevant data only as necessary for compliance and investigation purposes.

Data Security

We implement technical and organisational measures designed to protect your information from unauthorised access, loss, or misuse. Our DonBet Casino systems use encryption for sensitive data transmission, and access to personal information is restricted to authorised personnel only. While we take data protection seriously, no system is completely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory requirements. If your account becomes dormant for 12 months, a monthly fee of €10 may apply, and we retain relevant data to process any outstanding balance or compliance checks. Once retention periods expire, we securely delete or anonymise your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data held by DonBet. We aim to honour these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can request a copy of your data in a portable format where technically feasible

To exercise any of these rights, please contact our support team through Live Chat or email at support@donbet.com. We aim to respond to all legitimate requests within a reasonable timeframe.

Responsible Gambling and Data Use

We use certain data points, such as deposit patterns and wagering behaviour, to identify signs of problem gambling and offer responsible gaming tools where appropriate. This information helps us act in line with our licensing obligations and supports a safer environment for every player at Don Bet.

Complaints and Contact

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can address the issue directly. Complaints must be submitted within two months of the matter arising. You can reach our support team via Live Chat, available 24/7, by email at support@donbet.com, or through our official social channels, including Telegram, Discord, X, and Instagram.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of DonBet after changes are published constitutes your acceptance of the revised terms.